As a solopreneur or small enterprise proprietor within the well being and wellness business, checking off every day’s seemingly countless duties—from lead technology to consumer onboarding to precise teaching to invoicing—is difficult sufficient; with the restricted time you’ve got, creating (or fine-tuning current) methods and processes is probably going on the backside of your precedence listing.
And apart from, aren’t methods and processes extra fitted to large-scale corporations (suppose: Google, McDonald’s, Amazon) with 1000’s or tens of millions of workers? Reply: No.
Techniques and processes are beneficial to all companies, irrespective of their dimension.
Carried out proper, they may assist you step away from the effort of day-to-day menial duties to concentrate on high-value actions that’ll quickly scale your small business and income.
On this article, study what methods and processes are, the particular advantages they might convey to your well being and wellness enterprise, and, most significantly, how, precisely, it’s best to go about constructing—and implementing—efficient, environment friendly methods and processes.
What Are “Techniques and Processes”?
Whereas methods and processes are sometimes used interchangeably, they’re distinct ideas. To elaborate: A system is a set of processes, instruments, folks, and methods that work collectively to unravel an issue or obtain a enterprise objective.
Take, as an illustration, your e mail advertising and marketing. Your system might appear to be this:
- Processes: Develop a content material calendar, draft emails, and create automated gross sales funnels.
- Instruments: A content material calendar platform (e.g., Trello, CoSchedule, or Asana), phrase processor (e.g., Microsoft Phrase 365, Google Docs, or Apple Pages), e mail advertising and marketing service (e.g., ConvertKit, Drip, or Mailchimp)
- Individuals: You (in case you’re a solopreneur)
- Methods: Your focus is on quick, scannable e mail content material to catch the reader’s consideration, so your key messages get learn and remembered.
Alternatively, processes discuss with all of the steps you’re taking to finish a process. For instance, listed below are the steps you might take to develop an e mail content material calendar:
- Analysis trending business subjects.
- Evaluation generally requested questions from purchasers.
- Listing eight e mail subjects.
- Plug them into your content material calendar platform, together with their publishing dates.
Backside line? Any time you’ve got a selected approach of doing issues in your small business (e.g., consumer outreach), that, in itself, is a system. And likelihood is, you in all probability have already got a number of methods arrange and working in your small business—with out even realizing it.
Advantages of Techniques and Processes for Companies (When Carried out Proper)
However this is the factor: Not all methods and processes assist your small business.
Extra particularly, some methods could also be pointless, counterproductive, overly costly, or too time-consuming—in the end that means you find yourself doing extra however with much less to point out for it. In consequence, you would finally end up burned out, overwhelmed, and exhausted.
Evaluate that to efficient, environment friendly methods that break down duties into documented, repeatable, step-by-step processes that assist you:
- Enhance productiveness: With all the things laid out, you don’t should reinvent the wheel each time you want one thing accomplished, serving to you do extra in much less time.
- Ship a constant expertise: Say goodbye to forgetting about scheduling check-in classes with purchasers or accumulating fee. Properly-documented methods and processes will let you create constant experiences for all potential and current purchasers, driving consumer loyalty.
- Scale your small business: There may be usually a direct correlation between the variety of efficient, environment friendly methods working in your small business to the period of time you must spend on creating new services that cater to completely different buyer segments (e.g., branching into on-line private coaching as a Licensed Private Coach), so that you enhance your income.
- Decrease labor prices: Prepared to begin hiring (or already working a staff)? Properly-documented methods and processes assist even new workers hit the bottom working as they’ve a set, unambiguous approach of doing issues. This implies you’ll spend much less time (and cash) coaching new workers, supervising their work, and requesting edits.
Find out how to Create Techniques and Processes That Work
To reiterate: When the precise methods are in place, you’ll enhance productiveness, scale back stress, be higher in a position to concentrate on revenue-generating work, and enhance revenue margins.
Now, the one query is: How precisely do you go about constructing essentially the most streamlined, environment friendly, and efficient methods and processes based mostly on your small business targets? There are 4 steps to it.
#1: Doc Every little thing You Do
Step one is to doc all of the actions you do to run your small business.
This might embrace duties you do usually (e.g., happening consumer discovery calls, publishing weblog posts, sending out invoices) or a single exercise you suppose you’ll probably repeat sooner or later (e.g., writing an e-book, providing free trials, or launching a brand new service providing).
Here is a tip: As a substitute of making an attempt to recall all the things you do for your small business in a single sitting, go about your day as traditional for per week and make a remark of all the things you do. This manner, you are much less prone to overlook one thing necessary.
To assist add extra construction to your methods, contemplate categorizing your actions by way of enterprise capabilities:
- Operations: These are actions you try this handle your small business’s “inside workings.” Examples embrace enterprise objective setting, e mail administration, and private web site upkeep.
- Gross sales and advertising and marketing: These are actions you do to draw and convert purchasers. Examples embrace content material advertising and marketing, automated gross sales funnels, and product launches.
- Finance: Every little thing to do with cash, together with invoicing purchasers, paying workers, and submitting taxes.
#2: Break Down Every Exercise
After getting an inventory of actions (i.e., methods) your small business must operate, break down every one in line with the method, instruments, and folks wanted to finish it from begin to end:
- Course of: The step-by-step sequence of actions
- Instruments: The required units, apps, or software program you utilize
- Individuals: The individual (or folks) answerable for every step of the method
- Methods: The techniques, suggestions, or methods you utilize
#3: Search for Methods to Enhance Your Techniques
Earlier than you soar proper into overhauling each system in your small business, know this. You solely need to remodel a system if—and provided that—it will provide you with a big strategic benefit. In order you are evaluating potential tweaks, ask your self:
- Will it present a direct worth to purchasers?
- Will it make issues simpler and extra environment friendly for me (and my staff)?
- Will it scale back prices?
- Will it enhance income and/or revenue margins?
In the event you aren’t going to hit a kind of issues, it’s best to in all probability go away that system as is and focus your consideration elsewhere.
However as soon as you’ve got recognized a enterprise system that is a superb candidate for an overhaul, some of the necessary issues to do is decide the place you are ranging from (i.e., your baseline) and the place you hope to finish up.
That is the place key efficiency indicators (KPIs)—like income, bills, revenue margins, gross sales conversions, and different monetary ratios—are available in.
Find out how to Enhance Your System
Then, with the specified outcomes or outcomes you need, use the next framework to brainstorm methods to enhance your system:
- Delete: What are you able to eradicate from the system as a result of the processes, instruments, folks, or methods are time-consuming, pointless, redundant, not related, or unproductive? For instance, do you really want to pay for a premium accounting software while you solely use its most elementary options (which you would simply get from one other free software)?
- Defer: Which facets of the system could possibly be useful however do not actually must be a part of the system proper now? For instance, upgrading to a pricier e mail advertising and marketing software program that permits you entry to options like pre-built automation workflows, cut up testing, efficiency stories, and SMS push notifications might sound like a good suggestion, however you’re unlikely to see constructive (or dependable) outcomes with a small subscriber depend.
- Automate: What duties are you able to automate utilizing software program, apps, or different instruments? A 2017 McKinsey report on productiveness and automation suggests about 60% of all occupations have at the very least 30% of constituent actions that could possibly be automated. For example, a number of the greatest private coaching apps and software program packages can assist you handle administrative duties (e.g., consumer reserving), fee processing, and purchasers’ exercise packages—multi function centralized location.
- Delegate: What duties stop you from profiting from your time, vitality, abilities, and experience (e.g., chasing purchasers for fee)? What duties do you dislike doing (e.g., individually combing by way of suggestions varieties)? These are sometimes the duties it’s best to delegate or outsource to others (at any time when attainable).
- Consolidate: Is it attainable to consolidate your duties or batch them so that you could full them sooner? Combing by way of generally requested questions in your social media posts might assist provide you with loads of concepts for potential weblog put up subjects, as an illustration.
#4: Roll Out, Consider, and Refine
You’ve recognized a enterprise system that ought to be overhauled, outlined your ultimate consequence, and developed a plan to enhance its processes. Now, it’s time to implement.
And whereas it could be tempting to suppose “mission achieved” and pat your self on the again for a job properly accomplished, as soon as a brand new system is in place, it’s best to take time to guage it. In case you have a staff, ensure that they know your new enterprise course of is not set in stone and also you welcome sincere suggestions concerning the adjustments.
You and your staff (the place relevant) ought to take into consideration the next questions:
- Did the brand new system resolve an issue or attain a objective?
- How a lot enchancment could be attributed to the brand new system?
- If there wasn’t any enchancment, what was the trigger? How are you going to treatment the scenario or maybe return to the way in which issues have been?
Each time essential, return to the drafting board and proceed to tweak and refine your system.
And that is your first system overhaul. Now, remember to repeat the method with one other system:
- Evaluation your listing of potential enterprise methods.
- Choose one with the utmost potential (e.g., most vital influence in your revenue margins) and create the brand new system.
- Take a look at the system in your small business—and refine it to work out any bottlenecks, glitches, and hiccups.
- Repeat the method once more.
#5: Retailer Your Enterprise Techniques Someplace Protected
At this level, you should have documented at the very least a dozen methods that’ll assist your small business run like a well-oiled machine.
Think about in case you misplaced them since you wrote them on random sticky notes and scraps of paper. Past losing your time, you would lose beneficial data since you’ve forgotten your methods.
To stop that catastrophe, it’s best to doc all methods—which means all processes, instruments, folks, and methods—utilizing organized, well-designed instruments.
In the event you use multiple platform (e.g., you utilize Asana to retailer your course of checklists), be sure to arrange one central reference level with hyperlinks to all different related documentation. Sure: Meaning it’s best to think about using platforms that work properly collectively.
Constructing the precise methods to help your small business could be extremely useful.
They will let you run your operations easily and effectively, liberating up treasured time you would make investments elsewhere.
Whereas organising new methods—and fine-tuning current ones—takes effort and time, it’s all price it when all the things comes collectively to be just right for you.